Rideworthy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how Rideworthy collects, uses, stores, and protects your personal information when you use our website and services. By using Rideworthy, you agree to the practices described in this policy.
1. What Information We Collect
We may collect the following types of information:
Personal Information
This may include:
- Name
- Email address
- Phone number
- Suburb, postcode, and state
- Business details (for Approved Bicycle Inspectors and Partners)
Bicycle & Inspection Information
To provide Rideworthy Certificates, we may collect:
- Bicycle details (brand, model, serial number, type)
- Inspection results and certificate data
- Inspection date and location
Website Usage Information
This may include:
- IP address
- Browser type
- Pages visited
- Device and operating system
- Time and date of visits
This information helps us improve the performance and usability of the Rideworthy website.
2. How We Collect Information
We collect information when you:
- Submit forms on our website
- Book or request an inspection
- Apply to become an Approved Partner
- Contact us via email or support
- Use our website and digital services
3. How We Use Your Information
Rideworthy uses your information to:
- Provide bicycle inspection and certification services
- Issue and verify Rideworthy Certificates
- Connect users with Approved Bicycle Inspectors
- Respond to enquiries and provide customer support
- Improve our website and services
- Send service-related communications
- Meet legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may disclose personal information to:
- Rideworthy Approved Partners for inspection and certification purposes
- Third-party service providers who assist us in operating our platform (e.g. hosting, IT, email services)
- Regulatory authorities when required by law
- Law enforcement agencies where legally permitted
All third parties are required to handle your information securely and in accordance with privacy laws.
5. Storage and Security of Information
Rideworthy takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps include:
- Secure data storage
- Access controls
- Encryption where appropriate
- Regular system monitoring
While we take data protection seriously, no method of transmission over the internet is completely secure.
6. Accessing and Correcting Your Information
Under Australian privacy law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated information
Requests can be made by contacting us using the details below.
7. Cookies and Analytics
Rideworthy uses cookies and similar technologies to:
- Improve site functionality
- Analyse website traffic
- Understand user behaviour
You can control cookie settings through your browser preferences.
8. Overseas Disclosure
Some of our service providers may store data overseas.
Where this occurs, Rideworthy takes reasonable steps to ensure that overseas recipients comply with Australian privacy standards.
9. Data Retention
We retain personal and inspection data only for as long as necessary to:
- Provide services
- Maintain certificate verification integrity
- Comply with legal obligations
When no longer required, information is securely deleted or anonymised.
10. Complaints and Enquiries
If you believe Rideworthy has breached your privacy, or you have questions about this policy, please contact us.
We will respond to privacy-related enquiries and complaints within a reasonable time.
11. Changes to This Policy
This Privacy Policy may be updated from time to time.
Any changes will be published on this page with the updated date.
12. Contact Details
For privacy-related enquiries, please contact us at admin@rideworthy.com.au